Lacking in Existing Communication System of Grameen Phone free essay sample

Lacking in the existing communication policy There is now organization without any kind of lacking in their communication policy. There must be certain issues which create problem among the departments and teams. As we have already mentioned and described the existing communication policy, so we also need to share the lacking in these communication policies. Grameen Phone is always working hard to overcome this communication gap, but new and new technologies and its features again start to create gap between the departments and even in the single team management. Moreover, there is now organization without any kind of lacking in their communication policy. There must be certain issues which create problem among the departments and teams. So following issues we found creating problem and might create problem in the near future. Communication Gap between departments This is the common problem Grameen Phone started to face when it was getting bigger since 2004. We will write a custom essay sample on Lacking in Existing Communication System of Grameen Phone or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Like any other organizations when it is getting bigger, distance between the employees of different department increased. As a example, three departments used to sit together in the same floor space of office. So they have a very good communication between them not only in the professional ways but also in a friendly way. People used to know which department is facing what kind of problem and also the source of the problem. So if the reason is legitimate, other departments come and help them to out of this problem. In the early 2004, when the company was getting bigger in business by gaining more customer day by day, management faced the need to increase the man power of the departments for the smooth communication. So that time it was not actually possible to accommodate 2-3 departments in a single floor. So the distance started to getting bigger. And also the interpersonal support they were getting from others was not available any more. Even after this situation the communication was still strong and bonded as they used to work in the same premises. But the condition curve started going down when some of the departments sent to a different location. It became tough for the employees to communicate with them frequently, just only for the official purposes. So the binding they used to have was no more. This started to put effect also in the official communication among them. In many times people don’t know the objective of the departments and they started to misunderstand the motive of different departments. One of the big examples can be the relationship among the marketing, customer service sales department. Whenever marketing department coming with some new promotional activities it creates confusion in customer service and also in the sales. They think marketing has introduced this promotional offer without thinking about the impact and the consequences of this in other departments. In many time these departments need to face a tough time to handle this promotional offer. But in most of the time this was not the mistake of the marketing department. After the market and competitor analysis they come up with the new promotional offers, but the mistake was they don’t involve any of the people from the other employees from other department. Even if they involve any of the employee from another department, but that concern person don’t communicate the information properly in their department. In the sales end people failed to communicate the complicated offer properly to the customer, so at the end of the day customers phoned again in the hotline and the hotline congestion increased and the service quality decreased. And as the quality decreased, they have to face the questions from the management and it become tough to explain the problem to management. And if the management is not satisfied with the explanation from the department, their KPI become more complicated and tough. So the communication gaps become bigger. In some of the departments employees start to have grievance about the other departments. Same thing also happens in the other departments. In the case of termination of employment, employees don’t get the actual option to know the actual reason of the termination as the Human Resource Department wants to make it secret. But in many case this information should be communicated properly to the employees. It effects not only in the employee who is leaving but also in the job performance of the existing employees. A huge amount of de-motivation work among them. At the end of the day organization face the effect of this thing. Protecting Internal Secrecy In many departments, head of department keep the information from management in secret. Without disclosing the reason and the motive, they set a new KPI or increase the existing KPI. An increased KPI and work pressure without knowing the main objective makes them de-motivated for the specific work. Only a few supervisors are co-operative and they describe the actual situation with his subordinates and make them realize the importance of the increase KPI and motivate them according that. But this amount is very low. It becomes a tendency of the supervisor keeping the information secret. Sometimes this situation even forces the employee to quit their job. Not having any combined portal for share information Grameen Phone has different software and portals for the employees as all of the employees are not working in the same premises and they also believe in the paper less work. Some department has multiple portals for their work process. Even there is another portal which is for all of the departments, where the company discloses the recently happened incident and the employees get the opportunity to share their view and comment regarding this. But this is only for sharing the common organization based information. There is no portal for the entire department where they can get the information of another department and why any kind of change is being taken. As they are different department with different job description, but as they are under the same roof of the organization there will be some impact of the decision in other departments also. So even if there is any feedback of any employee, they can put it in the comment box. Their valuable comment might be helpful to make the decision of that department more perfect. Other than this benefit people will get to know about the reason and the fact about the recent taken decision by the different departments. Frequent Change in the Organizational Policy It is another big problem of Grameen Phone. They frequently change the policy and the work process of the organization. After the telecommunication boom in late 2002, this policy change trend becomes frequent in the organization. At first employees are good with it, but the situation got worse with the more frequent policy change. Employees become fad-up with the situation. So there mind set start to build that we don’t need to follow the policy as it will be going to change very soon. So when management observed that the tendency of the employee is not satisfactory, they set some anti steps to stop this. This anti steps turn into a de-motivating factor for the employees. Not only in the policy, Grameen Phoen frequently change the name of the department and the designation of the employees along with bringing change in the whole organogram. In same cases employees are not properly aware about the change within the organization. Sometimes even the employees become confused with the name of the department. Some of the departmental even termed as 3 different names in 2 years. So it easily it creates dissatisfaction not only for the employees of the other department but also for the employee of that certain department. Wrong Strategy Developments This situation happens in many Multinational companies. They just think to earn money in any available way. Most of the cases they forget about the source of the money, which is the customer base. In many case the strategy they build without considering the benefit of the customer and forget about the consequences of it. As the consequence root level employees of the organization have to face the problem. In the ling run company realizes its problem but most of the time it was so late to overcome the whole situation, even if it is possible it take much time, effort and money. So if the strategy is not appropriate they will not get the perfect feedback. And their long term goal is not fulfilled.

Free Essays on The Korean War

THE KOREAN WAR† WHY DID WE FIGHT IN KOREA? â€Å"WHY DID WE FIGHT IN KOREA?† The Korean War took place between the years of 1950 and 1953. The cause of the war was that Korea was under Japanese rule ever since the end of the Chinese-Japanese war in 1895. After World War II, in 1945, Korea was freed from Japan. The United States troops occupied the southern part of the country and Russian forces took the north. The very first and main reason we entered the war in Korea was because John Foster Dulles, the future Secretary of State under Dwight Eisenhower, said that it would be best if we entered the war. At the time Dulles was a special advisor to the Secretary of State Acheson. Dulles was in Tokyo when the Koreans staged war. Dulles sent a message to Acheson that if the South Koreans start losing and cannot hold back the North Koreans, they should send in United States forces. He said to do so, â€Å"even though this risks Russian counter moves. To sit by while Korea is overrun by unprovoked armed attack would start a disaster chain even leading most probably to World War III.† When Dulles got back to Washington he specified that he meant sending in United States Air and Naval forces only, not troops. Almost immediately after getting word of the invasion, Acheson decided that the United States should put the matter before the United Nations. He then called President Truman and got his approval. Almost fourteen hours after Washington got word of the war there was a conference set up among certain members of the United Nations. The final decision of the United Nations was to give arms and equipment to the R.O.K. army (Republic of Korea). Then they authorized General MacArthur to use his forces and the United States Seventh Fleet, â€Å"to stabilize the combat situation†. We first entered the war on June 25, 1950 because the United States felt that if Russia’s troops would fight for North Korea, we should fight for South Korea. Als o, since... Free Essays on The Korean War Free Essays on The Korean War THE KOREAN WAR† WHY DID WE FIGHT IN KOREA? â€Å"WHY DID WE FIGHT IN KOREA?† The Korean War took place between the years of 1950 and 1953. The cause of the war was that Korea was under Japanese rule ever since the end of the Chinese-Japanese war in 1895. After World War II, in 1945, Korea was freed from Japan. The United States troops occupied the southern part of the country and Russian forces took the north. The very first and main reason we entered the war in Korea was because John Foster Dulles, the future Secretary of State under Dwight Eisenhower, said that it would be best if we entered the war. At the time Dulles was a special advisor to the Secretary of State Acheson. Dulles was in Tokyo when the Koreans staged war. Dulles sent a message to Acheson that if the South Koreans start losing and cannot hold back the North Koreans, they should send in United States forces. He said to do so, â€Å"even though this risks Russian counter moves. To sit by while Korea is overrun by unprovoked armed attack would start a disaster chain even leading most probably to World War III.† When Dulles got back to Washington he specified that he meant sending in United States Air and Naval forces only, not troops. Almost immediately after getting word of the invasion, Acheson decided that the United States should put the matter before the United Nations. He then called President Truman and got his approval. Almost fourteen hours after Washington got word of the war there was a conference set up among certain members of the United Nations. The final decision of the United Nations was to give arms and equipment to the R.O.K. army (Republic of Korea). Then they authorized General MacArthur to use his forces and the United States Seventh Fleet, â€Å"to stabilize the combat situation†. We first entered the war on June 25, 1950 because the United States felt that if Russia’s troops would fight for North Korea, we should fight for South Korea. Als o, since...

TD 4 MGT- 412 Employee Benefits Essay Example | Topics and Well Written Essays - 250 words

TD 4 MGT- 412 Employee Benefits - Essay Example Tom Baker & Jonathan Simon combine the ideas of different authors and present them in the form of a book to deal with the changing culture of insurance and organizational responsibility. The commentaries presented in this book discusses the significant changes in insurance including the expansion of the social insurance sector, advanced social security program, then formation of programs such as Medicaid, Medicare, and natural disaster insurance, (Baker & Simon, 2002). The Employee Benefits Law Report (2015), it reveals a serious debate about Obamacare and questioning the functionality of Affordable Care Act. The American Supreme Court determined a case between King v. Burwell, that raised the issue the composition of the terminologies in the body of ACA imply that subsidies payable by the state to cover the cost of health care are only obtainable to those living in the U.S and have formed their healthcare exchanges. The plaintiff’s arguments were that the subsidies should not be given to citizens who have established their medical care exchanges. The concern, in this case, is the millions of Americans would lose medical cover if they lose the right to the subsidies. Mchugh, R. (2015). Employee Benefits Law Report | Reporting on Recent Trends and Developments Affecting Employee Benefits. Employeebenefitslawreport.com. Retrieved 5 April 2015, from

Fiedler and Garcias Cognitive Resource Theory Essay

Fiedler and Garcia - Essay Example The theory predicts that uncertainty and stress are the two factors, which worry a leader. Fiedler connects this to his Least Preferred Co-worker Theory (LPC theory) where a high LPC leader will be more likely to give high scores to the people he has worked with earlier while a low LPC leader will be more inclined to assign low scores for the same. When the control of a leader over a situation and his LPC score are in tune with each other, good performance of leadership will result. Again, when a low LPC score leader is in a situation of moderate control and high LPC leaders are in situations of high control or low control, the LPC and situational control are not in line with each other. The transition from his â€Å"in match† condition to the not â€Å"in match† condition will bring about stress and worries in the leader owing to a â€Å"perceived inability to deal with situations of this nature† (Miner, 2005, p.250). When a particular circumstance causes anxiety in the leader he tries to gain confidence from his â€Å"previous successful reinforced behavioral patterns†. On one hand, the effective level finds this behavior has dealt with earlier cases of dealing with interpersonal issues while on the other hand, the cognitive level finds that such behaviors show what one learned from experience. The efficacy of the behavior of the leader is conditioned by the matching of the situations’ demands and the leader’s response to the same. Thus the model works under two assumptions. First, managers let their subordinates know their plans via directive behavior and second, leaders with greater experience and smartness have better decision-making ability than the ones who are less intelligent or experienced. Hence, one may say that when a leader is under stressful conditions, intelligence does not function efficiently or with full effect and even might have a negative impact. A leader should search for previous experience under similar situations from where he might derive some strength and decision making power. Again under a high-stress scenario, the intelligence is often damaged, but experience might help the leader respond well to the situation. Again when the task is simple then the leaders’ effectiveness does not matter because even the subordinate will be able to handle it. (Cognitive Resource Theory n.d.) Therefore when the situation is stressful a leader with greater experience will be more reliable to handle it. When a leader has the lesser level of experience he should undertake relatively stress-free assignments and the level of stress should be gradually increased with experience.            

Transforming Hr Into Strategic Functions Management Essay

Transforming Hr Into Strategic Functions Management Essay High competition, pressure imposed by environmental changes, accelerated trends for change, and new management techniques have caused enterprises to evolve dramatically with respect to their structure as well as cultural and human resources (Garcia, 1997 cited in ).Nowadays, it is important to consider HRM as a strategic dimension within the wider improvement of quality and good marketing position. HRM can be said to be a strategic coherent approach to the management of an organizations most valued assets- the people working there, who individually and collectively contribute to the achievement of its objectives (Armstrong, 2000). The field of strategic human resources management has enjoyed a remarkable ascendancy during the past two decades, as both an academic literature and focus on management practice (Becker Huselid, 2006). The transition from the older HR practice with focus on staff matter to a subject of re-birth which focuses on linking people as organizational asset with the business strategy of the firm (Niehaus, 1995) means that the HR professional is performing a new and more challenging responsibility that requires new competencies and skills. The Human Resource function should be strategically integrated with a companys business plan to help the company achieve its business objectives. The objective of HR professionals is to ensure that HR adds value to strategic planning and business results of the organization (Ulrich, 2001). HR lacks alignment with other departmental goals To be involved with the over-all strategy, HR needs to be aligned with the organization. One Harvard survey found that 80% of HR departments lack a strategic planning process that aligns it spending with the organizations strategy (Norton, 2001). HR needs to become interdependent with the rest of the organization. HR needs to take a comprehensive approach that aligns its actions with the entire organizational strategy. The motivation to correct these HR problems is high because the strategic integration of HR into an organization achieves a competitive advantage. HR has much to contribute in a strategic supporting role. The ultimate goal is for HR to support an organization through the management of human capital, which is the major subset of the broader organizations strategy. HR needs to be part of the organizations strategy development. In order for HR to effectively align itself with the strategy of an organization, it must present top management with solutions that address the s trategic need and support of the organization (Freedman, 2004). Definition of Human Resource Transformation Beer (1997) argued that the HR function needs to shed its traditional administrative role and adopt a new strategic role, aimed at developing the organisation and the capabilities of its managers. The drive towards a more strategic HR function has pre-occupied the profession for some time and HR functions are increasingly under pressure to become a strategic business partner or an internal consultant, to become aligned to the business strategy, demonstrate its added value (Alvares, 1997, p.9), and latterly, to become involved in Human Capital Management. HR professionals aspire to a strategic role because it raises their status, makes their work more interesting, lifts their personal career horizons and (hopefully) is better for the business as a whole. One of the biggest perceived barriers to achieving this strategic role is the amount of time spent on administrative work; although the amount of time spent on administration has been steadily falling over recent years, to 36% from 50 % between 2003 and 2007 (CIPD, 2007a), a Mercer report on the HR function (Mercer, 2007) confirmed that HR teams would like to reduce the time spent on delivering services, transactions and compliance even more. The response by many HR functions has been to undertake a programme of significant organisational change, frequently labelled as transformation. Human Resources Transformation has been defined as follows: The process of recreating or reinventing the HR function such as re-engineering, restructuring, implementing new systems or a new HR service delivery model, outsourcing or co-sourcing with the specific intent of enhancing HRs contribution to the business (Mercer, 2007, p.1). HR transformation is something done internally to improve the ability of the human resources group to work more effectively with management teams, creating greater value, bringing more timely information, becoming a better business partner. Steve Klingbeil, Partner Chazey Partners A true definition of HR Transformation is an integrated, aligned, innovative, and business-focused approach to redefining how HR work is done within an organization so that it helps the organization deliver on the promises made to customers, investors, stakeholders, and other stakeholders. (HRT- building Human Resources from the outside in, Ulrich, 2009) Drivers and Barriers for HR Transformation According to a 2005 survey (Rampat 2005, p. 7) key drivers for HR transformation include the following: Making HR strategic Improving HR service Responding to changes in business Benefiting from new technology Better managing the cost of internal processes The same survey also revealed the following key barriers to the success of HR transformation Lack of appropriate skills among HR staff Lack of appropriate support technology An unwillingness to take risk or deal with complexity Difficulties in dealing with bureaucracy Difficulties in dealing with corporate or international cultural differences Lack of employee buy-in to HR Transformation Failure in building a business case to support change Lack of genuine top management support Regulatory constraints Unions According to the 2008 Global HR Transformation Report done by Human Resource Outsourcing Association (HROA) in association with Automatic Data Processing (ADP), among the keys to success in achieving HR transformation goals are: Access to better tools/resources: improved/new technology, use of online tools and services, and automation of processes; Change management and education: change management planning prior to implementing a transformation programme, cultural acceptance of change, training and motivation to encourage and engage staff in the transformation, and pre-transformation agreement on the programme goals; Management support at both the top and line levels: gaining top-level management support, and as much line-manager level buy-in as possible, prior to programme introduction; and, continually demonstrating the benefits of the programme to attempt to increase line-level buy-in over time; Alignment, focus and standardisation: alignment between HR and business units, harmonisation of processes, centralisation of services, standardised reporting The New Roles and Competencies of the HR Professional David Ulrich and Wayne Brockbank (2005) have created a model that describes the new roles of human resource professionals. They stress on the importance of building professional, credible relationships across the organization, and performing in a manner that both supports the business and preserves the integrity of the profession. As they outline the new capabilities of the human resource function the role of strategic talent management begins to emerge. Human resources professionals become less responsible for providing service and more accountable for facilitating better decisions. David Ulrich defined 5 major HR Roles in his HR Model to build efficient and modern Human Resources professionals. Figure 2.1: HR roles defined by Ulrich HR Professionals are Employee Advocate, with the responsibility to make sure that the employer -employee relationship is one of reciprocal value Furthermore, the build workforce of the future through the Human Capital Developer. They are also Functional Expert who design and delivers hr practices that ensures individual competence and organizational capability. As Strategic Partner, they help line managers at all levels meet their goals. And to sum the first four roles, HR Leaders need to lead and value their own function. Ulrich et Al., (2005) There are six major factors of HR competencies according to Ulrich et al., (2009), they believe that it is vital for the HR function to be a strategic professional player in a changing world. The two arrows (see figure 2.2 below) illustrate that HR must consider both aspects of the business, i.e. people and business oriented. The characteristics/roles HR people must have or play (six circles within the V shape below) to achieve will be described further. Figure 2.2: Competency model by Ulrich and Brockbank Credible activists build relationships of trust based on facts and have a point of view not just about HR issues, but about business issues. Operational executors do the operational work that have to be addressed by HR, using information systems to ensure better, faster and cheaper HR delivery. Business allies demonstrate a firm grasp on how the organization operates, how they work to enable to make a profit and compete. Culture and change stewards support the organization in identifying and facilitating important changes that improve the capabilities of the organization to compete. It is important that HR professionals help to formulate, communicate and create the organizational culture. Talent managers and organizational designers provide important support and counsel in both employees development (for example, competence and career development) and how the organization capability. Strategy architects contribute to the development, execution and communication of winning strategies. They prepare themselves for the future by drawing strategies to meet upcoming challenges. Possessing the competencies and performing the roles mentioned above, HR departments will derive their goals from the business objectives of the organization and become more strategically involved. HR Transformation and Technology Rapid improvements in technologies are changing the way work is performed by HR professionals from being administrative to todays a more strategic role. With new approaches such as Human Resource Information System (HRIS), web-enabled HR applications, HR self-service and Enterprise Resource Planning (ERP), HR practitioners are now more involved in strategic decision making. A key development in the field of IT is the emergence of enterprise resource planning (ERP) applications, such as Oracle, SAP and PeopleSoft. Enterprise resource planning systems are commercial software packages that enable the integration of transaction-oriented data and business processes throughout an organization (Markus and Tanis, 2000). ERP packages may be configured to more closely fit an enterprises structure, business practices and workflow (Chalmers, 1999). Recently, the HR function has had to adopt a more value adding role to the organization. With the growth of information technology, HR can be relieved from the burden of transactional human resource activities and this can be accomplished either by outsourcing some of the HR function, but what would be more relevant to this study, is to use technology solutions. There is a greater opportunity for HR professionals to become a strategic partner Self-Service HR self-service technology assists in meeting the needs of employees and managers, while supporting business objectives (Keebler Rhodes, 2002). Employee Self Service allow employees to manage their own HR activities such as updating their own personal details, leave application, nominate themselves for training, facilitating feedback and giving them visibility of the information held about them on HR systems. Eventually, HR professionals can concentrate on value added HR activities and spend fewer resources in managing administrative HR activities. Manager Self-Service (MSS) puts the information managers need at their fingertips giving them the ability to more closely monitor and direct their team towards the strategic goals of the organization. Business Partner Model Within this transformational HRM area, Walker (2001) breaks this down further into three types of work done in transformational e-HRM. These types of work include: strategic partnering with the business, creating centres of expertise and administration of service centres. In order to move to the third level of HRM, Beatty (2001) identifies five success factors. These include changing: the culture of HR, the people employed in the HR function, and also their competencies, developmental needs and their performance; the roles and responsibilities of individuals performing HR activities, that is, the structure of the HR function; HR processes or HR products; service delivery and development; and finally; the technology used for HR functions, which may include enterprise-wide systems and custom systems. HR Shared Services Centres HR shared service centre is defined as follows by (Brescia and Hartness, 2001): A centralized location where customer transactions and customer enquiries are handled Increasingly, HR are now using the shared services concept to drive down costs, provide increased levels of service and improve data accuracy and integrity. HR shared service centers help transform HR into a business-driven function focused on facilitating and supporting organizational change. HR shared service centre is usually a part of a wider transformation of HR structure within the organization. Shared service centers are usually proposed for the organizations strategic reasons in order to improve the capability and effectiveness of HR function. The HR shared service centre can include the full service from routine administration in recruitment, payroll and training, or provide specialist HR information and advice on HR policy and practice. While HR shared services provide quantifiable benefits in terms of cost reduction (through achieving economies of scale, the standardization of process, better management structures, etc.), the strategic benefits achievable from HR transformation are significantly more important. Strategic benefits of HR shared services include sharing more relevant and accurate information across the organization (sharing HR best practice, leveraging HR expertise, pooling knowledge across different parts of the organization and different geographical regions), achieving greater structural flexibility, improving organizational learning, and freeing up HR from day-to-day routine enquiries. Centres of Expertise (CoE) CoE provide specialist technical and professional support to the business and other areas of HR on specialist HR topics. CoE HR professionals play a number of important roles that should be clarified in an HR transformation: They create service menus aligned with the capabilities driving business strategy. They diagnose needs and recommend services most appropriate to the situation. They collaborate with embedded HR professionals in selecting and implementing the right services. They create new menu offerings if the current offerings are insufficient. They manage the menu. They shepherd the learning community within the organization. Strategic Business Partner Senior HR professionals working closely with business leaders influencing and steering strategy and strategy implementation. The role can vary enormously depending on organisational size and business priorities. Some activities that strategic partners are likely to be involved in include: organisational and people capability building longer term resource and talent management planning using business insights to drive change in people management practices Intelligence gathering of good people management practices internally and externally, so they can raise issues that executives may not be aware of. Model for HR Transformation The following HR Transformation is a four phased model proposed by Ulrich et al., (2009) Business Context (Why) Phase one addresses the question: why carry out transformation? To start Human Resource Transformation journey it is important to ensure that the context of the business is clearly understood by all those involved in the transformation process. Ulrich et al., (2009) believe that when the presenting problem for HR transformation comes from the context of the business and from the expectations of key stakeholders, then the case for transformation is stronger than if the presenting problem originates primarily inside the business. Outcomes (What) Phase two explains the expected outcomes from the transformation. Hr transformation should also change the fundamental identity, culture, or image of the business. This outcome is referred to as defining and building capabilities. These capabilities become the identity of the firm, the deliverables of HR practices, and the keys to implementing business strategy. Redesign HR (How) This phase has three components, each of which is a way of defining what we mean by HR: The HR function or department may need to be redesigned. HR professionals may be upgraded to possess the competencies required to do their work. HR practices may be transformed to be more effectively or more fully aligned, integrated, and innovative. The transformation model focuses on redesigning the HR function to make sure that it is aligned with business strategy. The redesigned of HR needs to differentiate between transactional and transformational work. Furthermore competencies of HR professional may need upgrade in order to perform their roles in the new organization. Hr practices may need to be revamped. Four domains representing the flows or process central to organizational success are as follows: Flow of people- ensuring talent availability to accomplish organisational strategy. Flow of performance management- promoting accountability for performance and rewarding it Flow of information- ensuring employees is given information needed to do their work properly. Flow of work- who does the work, how and where work is done and ensure quality outputs. The flows should also be integrated with each other to bring results. Accountability (Who) Line managers are ultimately accountable for ensuring that the organization has the right talent and right structures in place to deliver on the expectations of customers, shareholders and communities. Clear role definition and rigorous accountability will help an HR transformation succeed. HR Transformation achieved at AT T Anne Fritz, vice-president HR, who has been with ATT for almost 30 years, said: As competition, rapid technological breakthroughs and globalization turned our business upside down; the old HR model could not support the need for strategic change. Now, our role is to help internal partners to succeed in sometimes-fragile states of competitiveness and to ensure that we have the talent in place to build future business capability. Doing so delivers a value-adding service. HR transformation was achieved through key steps that represent a good-practice model for integrating the HR function with business strategies and aligning organizational performance to corporate goals. The key steps were: Determining strategic business needs customers, growth, reducing cost and technology; reviewing organizational structure, dynamics and systems Defining the strategic implications for HR continuous learning, team working and empowerment Identifying HR systems those that were required to support organizational, structural and cultural change Leveraging HR capability through leading-edge practices leadership, staffing, performance management and education Devising high-level HR initiatives for special needs, such as workforce planning and downsizing. Implications of the Human Resource Transformation in the Telecommunication Industry The HR Transformation model proposed by Ulrich and HRT process at AT T will be used as background for this study. The different components in the above transformation process at AT T key steps are interrelated, only those that seemingly represent the important practices and or potential constraints in HRT will be further explained below. Empowerment Empowerment is an essential element of organizational change and transformation as the global business environment becomes ever more competitive. By enabling managers and employees to have more control over their work and their working lives, they are being empowered. Employee Self-Service (ESS) has a great influence on the empowerment aspect. ESS allows employees to help themselves (changing their personal details, checking or applying for leaves, etcà ¢Ã¢â€š ¬Ã‚ ¦), thus HR professionals are now free to spend less time on day-to-day recordkeeping and focus on value-added functions that aid in meeting the goals and objectives of the organization (i.e., talent management, staff development and retention, performance management, rewards, etc.). Furthermore MSS enable managers processing basic HR transaction (appraisals) and retrieve data without involving the HR professionals. Leadership Effective leadership of the change process is fundamental to its success (Buckingham, 2005;Hunt Buzan, 1999; Johnson Uline, 2005; Kamener, 2004). The concept of managerial leadership permeates and structures the theory and practice of work organizations and hence the way we understand SHRM. In the management texts, leadership has been defined in terms of traits, behaviour, contingency, power, and occupation of an administrative position. Most definitions reflect the assumption that leadership involves a process whereby an individual exerts influence upon others in anorganizational context. Employee satisfaction, motivation, and loyalty are of major importance when it comes to retain the most valuable employees and this is where a strong leadership becomes very important. There is a difference between management and leadership. Leadership means understanding the corporate mission, developing goals which support the mission, then using personal and management skills to help build a stable, skillful, productive and satisfied workforce. Leadership is seen as the power to inspire and motivate the ability to permeate employees with the desire to change the organization to the best. Training and development Swanson (1995) defined employee training and development as the process of systematically developing expertise in individuals for the purpose of improving performance. Trainings strategic contributions to the organizations goal include new employee orientations, diagnosis and correction of skills problems, remedial training and sometimes long-term career development (Ceriello and Freeman, 1991). Indeed training and development is an important aspect in HRT, with new technologies, enhancement of HR practices and processes put in place, training will be required to adapt to new HR requirements. Link: Survey of Global HR Challenges: Yesterday, today and tomorrow PWC Leadership development also proves to be a big challenge. HR professionals continue to wrestle with understanding the best ways to keep people in the pipeline and develop leaders for future succession planning. Increasingly recognized as becoming strategic business partners within their organizations, HR professionals are expected to provide the essential frameworks, processes, tools, and points of view needed for the selection and development of future leaders. Across the globe leadership development has been identified as a critical strategic initiative in ensuring that the right employees are retained, that the culture of the organization supports performance from within to gain market position, and that managers are equipped to take on leadership roles of the future so that the organization is viable in the long term. Performance Management Performance management is a holistic process, bringing together many of the elements which go to make up the successful practice of people management, including in particular learning and development. Performance management is about establishing a culture in which individuals and groups take responsibility for the continuous improvement of business processes and of their own skills, behavior and contributions. At AT T performance HR initiatives is monitored by using the corporations top-level business performance measures: Customer value-added. The degree to which the competencies, people-planning and culture/design requirements have an impact on customer satisfaction. Financials. Revenues, cost reductions and earnings realized from the deployment of competencies, people planning and performance management. People value-added. A measure of the degree to which employee perceptions of leadership, job satisfaction and diversity issues, among others, meet or exceed corporate goals and objectives for all four requirements of the performance-system model. Performance management will aid the HR Transformation process, measuring the performance of employees will help in monitoring the productivity in the organization and establishing a culture of continuous learning, motivation that will result in better ROI. HR managers and professionals must take the lead in building and maintaining this performance culture and in ensuring it permeates the organization. Rewards are often credited as a source of motivation. Communication Good communication between HR function, line managers and employees is essential. Employees need to feel they form part of the organisation and have to be made aware of what is happening within their workplace. Lack of communication to employees can lead to confusion, rumours, misinterpretations and negative morale. Managers often think that employees are more aware than they really are. By building strong communication messages to employees this could help obtain commitment of employees which is important to the good functioning of the business where HRM is being transformed strategically. User involvement All parties should be involved Change management (structural and cultural change) The Inside Track on HR Outsourcing: Retained HR and Other Success Strategies Bruce Barge, Namrata Mundhra and Hameedah Merchant, 2007 The changes associated with HR transformation put enormous pressure on HR. HR transformation has a wide reach, often affecting the entire organization. With the emphasis of HRO on self-service, managers and employees often have concerns about the decrease in face-to-face contact with HR. HR staff often have fears about performance expectations that are connected more strategically to the business. Business leaders might have doubts about HRs ability to attain a more strategic role. Further, while HR is often the champion of change in an organization, there are unique challenges in managing change around HR transformation. HR is supposed to be a role model of effective change management, yet in this case it is the function that will need to navigate through the most wrenching change as HR transforms itself to accept a new and difficult role. A strong understanding of stakeholder concerns and interests is necessary to take a proactive approach to change management. An impact analysis provides a basis from which enablers and barriers to change can be identified. In an impact analysis, a sample population from the stakeholder groups, including executives, managers, employees and HR staff, is surveyed through focus groups and interviews. The findings of the impact analysis drive the development and execution of practical approaches to effect change, which are documented in a change management plan. HRO should help the HR generalist, or business partner, staff focus more resources on the crucial change and talent issues that drive competitive success of the business. HR needs to change and lead change initiatives to transform other functions. If HR transformation is implemented skillfully, HR professionals will become a much more vital contributor to organizational success through business partnership and strong leadership. Hr professionals Engage in projects with other departments Role and competencies Training, coaching guiding Attract, hire, retain talent Employees Be more empowered Participate Engage on self-learning Committed Line Managers Encourage movement of staff to work collaboratively with other departments Empower and motivate staffs Building Employee Commitment encouraging employees professional development, compensating them fairly use MSS fine tune hr strategy to fit with org strategy structure and resource allocation communicating strategy, organization changes at all levels

Gender and Family Essay

Gender and family affect minors and their delinquency in many different ways. Both are factors that begin in the early learning stages in a minors life and continue on into adulthood. With gender, the difference between males and females is the socialization, cognition and behavioral development. Much like family, the gender aspect of delinquency will begin to take hold in the early learning stages of life. But, with family, the members of the family, the accepted behavior in the family, and the way a child is raised is all going to affect the minor and their delinquency. Although, gender and family can begin affecting a child early on in life, how they learn, and in which capacity they learn behavior, is what will play the biggest role in their delinquency. There are many roles that factor into the gender differences between males and females and their ability or capacity to become delinquent. Socialization, personality, and cognitive development is different in regards to males and females. For instance; socially, females are more likely to sustain relationships, and be non-aggressive, whereas, a male is independent, aggressive and may show anger more than females. (Siegel, Welsh, 2005) In regards to delinquency, females are more likely to offend in an non-aggressive manner like running away, and dodging school. Whereas, a male is more likely to be involved in aggressive crimes like assaults, or murders. A female involved in delinquent behaviors may be deemed as one who has psychological issues like mood disorders, or schizophrenia. (Siegel, Welsh, 2005) Unlike the male who commits the same status offenses and may not be considered delinquent at all. The reason being is that girls are held to a different standard than what males are. They are also widely affected by experiences in life and, females are more likely to have been a victim of abuse of some sort. Those type of experiences are handled differently between a males and a  females. Not only do they handle the situations differently mentally, but the families and who they are raised by will react differently as well. Which is where the gender and family aspects of delinquency connect. The family of a child (whether they are male or female) plays a life-long impacting role on the life of that child. The arrangement or variety of family members, the behaviors that are deemed acceptable, as well as, the environment for which a child is raised is all how the family affects the child. In the United States today, most children live in a single parent home, while also, dealing with a frequent number of family disruptions. (Siegel, Welsh, 2005) The family members present in a child’s life can affect the minor tremendously. Especially because, most single family homes consist of mothers and their children. These children need positive male role models as well as a mother who does not work 3 jobs 6 days a week. Whether the family has always been a single parent family, or if it became that, it will affect the delinquency in a minor. The need for a â€Å"reliable source of emotional and economic support† (Siegel, Welsh, 2005) is incredibly important for childre n and will affect them not only as a minor but as an adult too. The family and how the household is ran affects the delinquency of a minor tremendously. Without the proper guidance, love and support children will always run astray. Children need that dependency and discipline in their lives. Some children may also live in psychically, mentally, or sexually abuse homes, all of which produces delinquent behaviors. The family factor can remain the same, escalate or even deescalate dependent upon the child’s life and surroundings over an extended period of time. Members of the juvenile justice system view males and females differently, there is no doubt about it. When dealing with females it is more common to see underlying factors such as abuse, or psychological disorders as reasons towards the delinquent behaviors. Whereas, with  males there generally is not any underlying factors (there are specially circumstances) but more or less, delinquent acts being committed as a test of their adulthood or manhood. But, according to Siegel, and Welsh in the book Juvenile delinquency: The core, female offenders are categorized into two groups: â€Å"girls who momentarily stray from the â€Å"good girl† path and are therefore deserving of solicitous, humanitarian treatment, and dangerously  wayward girls who have serious problems and must therefore be kept under strict control lest they stray further.† The different treatment is aimed more at females than males, mostly because females are viewed to be different than males. There is a certain level of maturity that a (juvenile) female is expected to meet regardless if they know it or not. Unfortunately in regards to the law, no it is not fair. Males should be held up to the same expectations that a female is. Although, punishments could definitely be different between male and female juveniles, the description of delinquency should not be different because of gender. Unfortunately there is benefits to being a minor female in the eyes of the juvenile justice system and society, and yet there is not. A female may be deemed a delinquent for minor criminal activities whereas a male would be looked upon as one who is â€Å"just being a boy†. While also a female can be given a break faster than a male considering their home life and mental issues. Its a double standard really. Because, family and gender plays such large parts in the delinquency of a minor, it is safe to say that it should be considered whenever a minor is entered into the juvenile justice system. Social, cognitive, and behavioral development as well as family life, the members of family, and how a child is raised all go hand in hand in regards to a minor becoming a delinquent. That goes for both males and females. There really is no sure way to ensure a minor does not become delinquent. Only steps that can be taken to avoid it from happening. These steps begin in the very early stages of development and continue to be taken throughout the child’s entire life. Positive role models, a good home life, and as much time as possible with the parent’s can all help the process along into the right direction. References Siegel, L. J., Welsh, B. C., 2005, Juvenile Delinquency: The core, Chapter 6 Gender and Delinquency file:///C:/Users/Guest/Downloads/cjs240_week3_reading2.pdf Siegel, L. J., Welsh, B, C., 2005, Juvenile Delinquency: The core, Chapter 7 The Family and Delinquency file:///C:/Users/Guest/Downloads/cjs240_week3_reading3.pdf

Feminism in a Doll House Essay

Feminism in A Doll House In Henrik Ibsen’s A Doll House Nora Helmer is a prime example of a woman’s role in the 19th century, that being that she was more for show than anything else. Nora’s husband, Torvald, treats his wife like a living doll and uses pet names for her rather than her actual name further establishing her position as nothing more than a toy. For Torvald. Nora’s purpose in her own home is to be subservient in a mental capacity as her husband often regards her more as a child than an adult by punishing her for simple, silly matters such as eating sweets. This treatment, however, is not new for Nora as it is revealed that her father treated her quite similarly. When the play opens Nora has just returned from Christmas shopping and we are given a description of her home, â€Å"A comfortable room, tastefully but not expensive furnished. † (Doll act I). Further explanation reveals details which tell the audience that the financial situation for Nora and Torvald is good. As with most things the Helmer home is nothing more than a facade for Nora. One author says, â€Å" [T]he house is a mere container, or doll’s house, for Nora, who spends her time entertaining or nervously accommodating (as her nickname â€Å"the squirrel† implies) her demanding husband — rather than decorating, designing, or even â€Å"taking charge of† her own life† (Connie Pedoto). It’s from this that the reader first gets the idea that appearance means a lot to the Helmer family. Early on it is made very evident through the conversation with husband that she is meant to be the face of their marriage. Ibsen introduces the fact that Nora is not allowed sweets; something that seems strange in this day and age, but in the 19th century was not uncommon. It shows the power a husband had over his wife in that time as well as the submissive behavior women adopted in order to have a proper marriage. Ibsen also reveals that Nora and Torvald’s children have been raised by a nanny their whole lives further establishing Nora’s role as a trophy. Because Nora has been absent in the role of raising her children it is safe to say that she did not have the ability to be a proper mother, ot because she did not love her children, but because she never had the chance to be a proper mother. When she is showing Torvald all of the wonderful toys she has purchased for their children it is obvious that her excitement stems from the fact that it is the only thing she can do in order to show her love to them. This can be compared to Nora’s belief that money fixes everything and this is shown when the author writes â€Å"Yes, yes, it will. But come here and let me show you what I have bought. And all so cheap! Look, here is a new suit for Ivar, and a sword; and a horse and a trumpet for Bob; and a doll and dolly’s bedstead for Emmy,–they are very plain, but anyway she will soon break them in pieces. And here are dress-lengths and handkerchiefs for the maids; old Anne ought really to have something better† (Doll act I). Though the Helmer’s have not always had money to spend in such a manner it is obvious that Nora has taken this newfound fortune as a way to express her love and gratitude to those around her through gifts rather than words or physical affection. When Mrs. Linde is introduced the readers are given a different view of women in this society. Nora must hide every crime she has committed, whether that be the forgery of her father’s signature or sneaking a macaroon, because she is married, while Mrs. Linde no longer has a husband to answer to. Mrs. Linde is treated quite differently than Nora as she is widowed and because of that the expectations that are placed on married women no longer apply to her. She is given the opportunity to work at a bank in the position that was once held by Krogstad. This is surprising as during this time it was the peak of women’s suffrage and women were not usually allowed to hold positions that a man did let alone replace one. When Nora sees the freedom that her childhood friend has acquired upon losing her husband the resolve she had in keeping her secret about the forgery begins to wane though the audience does not see this until much later. Torvald’s treatment of Nora may seem harsh in comparison to the relationship between husband and wife these days, but at the time it was very common. This is why Nora plays along and enjoys the little games her husband plays with her. At the end of the play Nora’s misdeeds come to light and she is forced to admit what she has done. Trovald reacts as expected and verbally abuses her before deciding that the matter should be forgotten, all is forgiven and they will go back to their normal lives. It is at this point that Nora realizes that the life and marriage she has been fighting so hard to protect by keeping her secret from coming to light is beyond saving. Though she this is not the first time she has defied her husband this is the first time she has done so without trying to conceal the act. When she decides to leave it is obvious that it is a shock to Torvald, whom has always believed his wife to be obedient, especially when he gives her the chance to forget all about it. It is also shocking for the audience as up to this point Nora has made it quite clear that she believes she would die without the financial support of her husband. Nora was a typical wife in the 19th century. Nothing she did was uncommon and the fact that she came to see the truth about her marriage speaks volumes about the times and political issues surrounding women in those times. Joan Tempelton, author of Ibsen’s Women, says â€Å"Nora’s doll house and exit from it have long been principal international symbols for women’s issues† (111). At the beginning of the play the audience would never expect Nora to make such a bold choice as to leave her husband and children, but as other characters are introduced their help or, in Krogstad’s case, blackmail leads her to the decision that she and her family would be better off without her as she has realized her true role in her marriage which is that she doesn’t have one. She is nothing more than a living doll in her own home and it took her husband discovering the truth, that his wife is no as obedient as he believes, to bring her to this conclusion. Mrs. Linde is the opposite of Nora. She shows the freedom s of a woman not married. Though times are hard for her as she was left with no money it is obvious that she prefers it that way. For Mrs. Linde marriage was financial security, but now that that has been taken from her she takes it upon herself to find a job and uses the friendship she has with Nora, whom is still married and subservient to her husband, in the hopes that she will be able to coax Torvald into getting Mrs. Linde a job. Nora does this as a favor to a friend, but when Krogstad threatens to reveal the truth about the forgery Nora is quick to beg Torvald not to give Mrs. Linde the position that formerly belonged to Krogstad. She does his because, as a woman, she knows men to be the more dominant sex and fully expects him to go through with it. It is surprising to see Torvald deny Nora’s request, not because she is his wife, but because Mrs. Linde is a woman and it was no very common in the 19th century to be chosen for a job over a man. Feminism is a large part of Henrik Ibsen’s A Doll House and perfectly portrays the role of women in the 19th century. Through Nora’s journey of self-discovery she realizes that her father had treated her like a delicate china doll just as her husband does now that she is a full grown adult and at the conclusion of the play she takes it upon herself to break from that cycle and become her own person. Like Mrs. Linde Nora takes this opportunity to become her own person and frees herself from her controlling marriage.